Terms & Conditions
Thank you for choosing Ethio Target Tours (the Tour Operator) to help plan your trip. The purchase of travel, accommodation, insurance or other products or services through the Tour Operator constitutes an agreement between you and Ethio Target Tours. The following terms and conditions form part of that agreement. These conditions affect your legal rights, including your right to sue. Please make sure you have read and understood these terms and conditions.
Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by letter, Email or by fax. Notification of cancellation is based on the working week in Ethiopia Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. An acknowledgement of cancellation notice will be sent; should you not receive this advice then cancellation has not been received by Ethio Target Tours and must be resent. We recommend independent purchase of travel insurance, which we can offer by contacting our travel consultant specialist at: firstname.lastname@example.org
Note: Please refer to the cancellation policies and deadlines below for more information on cancellation of different tour packages.
Ethio Target Tours: acts solely as an agent for the suppliers used in the program. Although great care is taken in choosing suppliers, we are unable to directly control them and therefore cannot be liable for their acts or omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may be limited to their tariffs, conditions of carriage, international conventions and agreements.
Changes to the itinerary
Safety is our primary concern
Please note that on some tours, it may be necessary to modify the itinerary due to weather and / or road conditions. If so, we will endeavor to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the client will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the client’s advance approval will be obtained, and the client will be charged the difference between the original and modified itineraries. If a tour is canceled and no substitute tour is available or acceptable to the client, the client will be refunded the full cost of the tour minus any applicable vendor payments. The client is responsible for all additional transportation or lodging costs that are necessitated by weather. In addition, if a client has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is canceled and the client chooses not to access the tour or lodging facility by ground transportation. There are no refunds if a tour operates but the client decides due to weather or any other reason not to participate. Participation in activities, tours, and transportation is not mandatory and purely voluntary.
Deposit & Payment
- A 10% deposit* is due upon booking Multi-Day Tours, which is either fully-refundable or transferable (depending on the tour) up to 60-days prior to departure.
- Full payment is due 60 days in advance of departure. Bookings made within 60 days of departure will require a credit card on file and full payment will be applied at time of booking.
Cancellation by the Traveller
- Prior to 24 hours before the tour departure, your tour is fully refundable.
- Within 24 hours prior to departure, your tour is 100% non-refundable, non-transferable.
Trek or Adventure Tours with Ethio Target Tours
- Prior to 7 days before the tour departure, your tour is fully refundable.
- Within 7 days prior to departure, your tour is 100% non-refundable, non-transferable.
Cancellation by Ethio Target Tours
A departure date for a scheduled coach tour offered and operated by Ethio Target Tours will become a guaranteed departure when the minimum number of customers secured by a valid deposit has been reached on that departure. Ethio Target Tours guarantees that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Tour and itinerary information is available on the Tour Operator’s website or by contacting the Tour Operator. Brochures and other printed materials displaying Tour information and departure dates are subject to change may not be relied upon for purposes of this guarantee.
If a Tour, offered and operated by Ethio Target Tours, is canceled by Ethio Target Tours before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from the Tour Operator:
Ethio Target Tours: is committed to customer satisfaction. If you encounter any difficulties or problems please let us know immediately so that we may attempt to address your concerns. If we are unsuccessful in resolving your concern, and your claim is for any reason not covered by the Liability Release & Agreement Not to Sue detailed above, you agree that any claim relating in any way to any Travel Services arranged through Ethio Target Tours is null and void unless notice is provided in writing within 60 days of the completion of any Travel Services and unless arbitration proceedings are commenced within one (1) year of the completion of any Travel Services.